30 Days Return Warranty
We have high quality control standard to make sure all the products we ship in perfect conditions, defective merchandises are subject to exchange within 30 days you have received your items.
If you feel you wish to return the goods for any other reason for a refund with return postage paid by you, please contact customer service and ask for an authorized return to correct address. Otherwise the return is not accepted and received.
Return & Exchange Policy
1). If we send wrong item to you or you received the damaged stuff, then you can return it to us.
*Return or exchange your items within 30 days from the delivered date.
*Items received unused, undamaged and in original package.
*Return shipping fee is paid by buyer.
2).If the customer chooses a wrong size/wrong color/wrong style, the exchange or refund is also affordable. But the customer shall pay for the shipping fees forth and back.
Customer may return the package to the designated shipping address, only if the customer service staff has authorized the return. We will provide a refund as long as we receive the return package; and the customer should provide all relevant tracking information.
Customers shall only return by post office or registered mail, Any tax is charged, customers pay for it.
Satisfaction Guarantee
Your satisfaction is our priority. Saragal provides one temporary policy, If you are unsatisfied with order (with any quality issue), please contact us within 30 days after receiving order. All clients will be refund for orders under $50.
Full Refunds
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund. Shipping fee is not refundable.
Partial Refunds
We offer a refund within 3 days of receiving your return goods. The refund is about 20%-60% of full payment customers sent. The rest money is for shipping fee when we sent items. The first step in the refund process is to contact our Customer Service.
Canceling Orders (Before shipment)
All orders canceled within 12 hours of purchase will be eligible for a full refund.
All orders canceled after 12 hours will be eligible for a refund deducting a fee of $3/piece.
Exchanging Orders (Before shipment)
All orders within 12 hours of purchase will be eligible for a free exchange.
All orders after 12 hours will also be eligible for an exchange, but the customers should pay handling fee which is 3USD/pc.